I have noticed a not-so-positive consistency with Starbucks stores in Chicago. I first experienced this trend at the Starbucks on Michigan and Lake about 7 months ago. For one, the physical store itself did not maintain the usual clean and hip atmosphere. In fact, it was quite dirty and the tables had cracked corners, and space was limited; one table offered only inches of room between the wall and the massive queue that was seemingly never ending.
At another store (State and Ohio), the trademarked happy-go-lucky vibe is virtually non-existent, and there is even one employee who I have yet to see smile. As well, since I retrieve my AM fuel on a daily basis here, I have noticed that there is a lack in management and high turnover. More often than not the cream, milk, and sugar containers are empty or almost empty.
So, what’s with this growing trend in Starbucks? Have they over-extended themselves and lost the ability to manage themselves? Seems so, in my neighborhood alone there are 3 Starbucks with a half-mile of each other (two of which are less than a year old).
It feels like quantity has surpassed quality at Starbucks. For a company who prides itself on quality, I feel its ego has begun to hinder its mission.
What to do, grin and bear it? Nah, there are plenty of places to enjoy gourmet coffee with a smile and pleasant atmosphere, if that’s your thing;